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Lessons Learned

• The products you’re testing now might change dramatically or even disappear in the future. Expect to establish another pilot program within a few years.
• Even after the pilot is done, people will have questions. Set aside a regular place and time for experts to have office hours and speak with drop-ins.
• New technology might not work if your wifi or electrical systems aren’t up to date. Study the impact of the pilot on existing infrastructure.